Library Management Videos

90 min. 1987 1/2" VHS

"Achieving Excellence" teaches the skills of excellence-oriented management. It is divided into four sections: creating quality; productivity through people; making things happen; and achieving personal excellence.

30 min. 2001 1/2" VHS

Managers may have difficulty recognizing or reacting to signs of addiction. This video is designed to help managers react quickly and effectively to the first signs of an employee's addiction to alcohol and other drugs. Dr Fearing helps organizations of all sizes resolve problems caused by addicted employees.

40 min. 1992 1/2" VHS

A dramatization on how to achieve a win-win outcome when facing conflicts in the workplace using the following 6 essential techniques: I vs. you language, anticipation, meta-talk, self-interest, limit-setting, using consequences.

15 min.  1/2" VHS

Although individuals need to take primary responsibility for their careers, they also need help from their managers as "career coaches". This video will explain why growing, developing and nurturing your people is one of the most important management functions. You will learn 5 main skills to develop your own people: listen, level, look ahead, leverage and link. A good manager will learn to coach all of the time by seizing "coachable moments" and building them into their everyday work style. By doing this, you will be amazed at the talent below your fingertips.

16 min. 1/2" VHS

The video provides insights into how 360 degree coaching will help managers to get the best performance from employees. It focuses on how to convey expectations to employees and emphasizes that coaching is not about skill building but rather communication and feedback.

70 min. 1992 1/2" VHS

This program will teach you how to block, delegate and prioritize interruptions so that everything gets handled and you can concentrate on important projects. You'll learn tactful ways to keep your staff from stealing your time ... screen phone calls without offending people ... and demand the quiet time you need.

15 min. 1/2" VHS

Many companies are now setting up co-operative workplaces where employees share in the ownership. This video allows you to experience a unique case study B St. Luke's Advertising Agency, one of the fastest growing, successful agencies in the UK. David Abraham will explain how it is owned, structured, and physically arranged. You will learn how a shared ownership scheme works to generate commitment and minimize turnover. Overcoming traditional role limitations has also enhanced innovations and creativity.

24 min. 1994 1/2" VHS

"Cornerstones of Quality" is built on the understanding that all companies are different. Their products and services are different, their work forces are different, and they face different markets. Just as there are many different types of quality houses, there exist many different types of quality companies. Nonetheless, we strongly believe that the quality movement offers sound foundation principles for building a quality organization. There are four guiding principles that are cornerstones on which successful, quality-centered business are built.

1992 1/2" VHS

This video will show you how to motivate your people to think for themselves and act for your organization. You'll learn how to guide them to a more empowered work style and how to help them master their own jobs. You'll also learn how to help them develop their good judgement, and use it when implementing their best ideas.

14 min. 2001 1/2" VHS

Workplace bullying is ongoing repeated aggressive behavior that humiliates, intimidates and degrades. Today all organizations need to act to eliminate bullying, which can have serious consequences both for the individual and the organization. This video covers such issues as: who are the victims, what are the effects on the victims, what can a victim do, how do I know if I am a bully, and more.

12 min. 2001 1/2" VHS

Organizations are taking a stronger focus on evaluating, with increased emphasis on accountability, competitiveness and a focus on the bottom line. This means that evaluation expertise is crucial for business success. The skills and techniques covered in this video can be used to e valuate anything - a program or project, a team, or an individual's output. By building evaluation into your project up front, you will be less likely to have any unexpected surprises.

13 min. 1998 1/2" VHS

This program helps young people realize that an employee's relationship with their immediate supervisor is crucial to success on the job. It clearly explains how to form a solid relationship with the person in charge. Also discussed are the seven sins that poison a worker's relationship with their boss - lying, trying to cover up mistakes, making excuses, making assumptions, failing to ask questions, brown-nosing, and failing to follow instructions - are discussed and illustrated.

1990 1/2" VHS
Volume 1 - 76 min.
Volume 2 - 59 min.
Volume 3 - 96 min.

This three-part program offers leadership training. Subjects covered include excellence vice perfection, decision- making, the three most important resources leaders have and how to use them, how to create a sense of urgency in those you lead, empowerment, strategies for moving up in your organization, etc.

Volume I

74 min. 1989 1/2" VHS

This program gives insights into why difficult people behave the way they do. Using "role plays" the presenters help lay the groundwork for effective communication with difficult people.

Volume II

116 min. 1989 1/2" VHS

Shows the viewer how to take the skills learned in Volume I and apply them to get results with chronic problem people.

105 min. 1987 1/2" VHS 

Building your leadership, power, and visibility on the job are dealt with in this video. Some of the topics include: content and ego; selling your ideas; building rapport; power and visibility; conflict and criticism.

60 min. 2000 1/2" VHS

There's no escaping conflict in the workplace. Whenever diverse individuals work together, there are bound to be differences of opinion, miscommunication, unwelcome criticism and even out and out confrontations. In this program you will learn tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat. This program also delivers an array of tools, techniques and strategies to help you resolve differences fairly and honestly, without causing frustration, anger and resentment.

14 min. 1/2" VHS

Economic wealth today has a lot to do with knowledge and knowledge workers. Everyone is a knowledge worker and they should be managed to express their full capabilities. By understanding who they are and what they do, you will be able to gain valuable insights about how to manage them to ensure commitment, productivity and innovation. You will also learn about the importance of setting up "communities of practice" that will encourage knowledge sharing and produce creative thinking.

12 min. 1991 1/2" VHS

This program, called ISO (International Standard Organization) discusses how to develop and implement a quality management system and how to train your people properly.

13 min. 2001 1/2" VHS

How do you motivate people? Do you know the signs of poor motivation? Good managers and leaders know the importance of motivation. This video provides six simple and realistic techniques that can be used to assist in specific situations to help motivate and energize staff.

52 min. 1997 1/2" VHS

In this video, Tom Peters talks about what he feels is today's most important strategic asset. He provides his 15-step Circle of Innovation, a road map for getting from "Static Here" to "Innovate There."

15 min. 1/2" VHS

The world of work is changing dramatically, especially in terms of technology. The manager's role is also changing B their world is becoming very "rapid". Information is needed immediately and they have virtual skills that need to be developed. This video explores "virtual learning" and how it can help people acquire skills and knowledge "just in time". You will learn the skills needed to become an effective learner, and understand the importance of sharing knowledge in the new virtual world.

25 min. 1996 1/2" VHS

This program demonstrates to managers and supervisors the extent of their responsibility for developing their people. The video shows how to carry out an effective interview which will help the learner think about their overall objectives and what skills, attitude and knowledge they need to achieve those objectives. Learn step-by- step all the elements of a successful interview.

37 min. 1997 1/2" VHS

This video is a continuation of the "Learning Needs Interview" and captures the awkwardness and difficulties managers often encounter when discussing development plans with an employee. This unique program shows how to put together a realistic and achievable plan, using an understanding of the learner's preferred learning style to ensure that the most appropriate learning experiences are selected. A clear and straight forward framework of steps gives the manager a reliable process to follow.

25 min. 1998 1/2" VHS

This program will help to motivate and encourage people to take responsibility for their own development. It also assures managers that it is not their sole responsibility to review progress. The video shows how to develop the communication skills required to do this.

1989 1/2" VHS
Volume 1 - 80 min.
Volume 2 - 68 min.
Volume 3 - 96 min.

This video deals with many problems women face as they move up the career ladder. The author deals with problems such as people who don't like being told what to do by women, or who are supportive but don't take women seriously.

Volume I

82 min. 1991 1/2" VHS

Coaching skills have gained the attention of managers because the principles of coaching are proven to motivate people and change problem behaviour. In This program, the author focuses on six-steps which would change morale and performance.

Volume II

70 min. 1991 1/2" VHS

Presents skills used by great sport coaches to build teams out of groups of diverse individuals.

23 min. 1999 1/2" VHS

Based on the book by Chip R. Bell. At the core of this program is the transformation of the age-old concept of mentor as expert to a newer model of mentor as partner. Mentors are most effective when the mentor-protégé relationship is one of reciprocal learning - two people growing together. As a mentor, being real is more important than being right, acceptance more treasured than authority. The most effective vehicle for transferring knowledge and skill is openness, authenticity, and vulnerability.

18 min. 2007 DVD

This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens.

14 min. 1/2" VHS

Outsourcing is a normal part of business today, but can present some unique challenges and problems. Contractors are hired for their skills and knowledge, so fit in the organization becomes less important. In this video, you will learn the essential steps to managing contractors. You will also learn how to avoid typical pitfalls to ensure the job is done and the relationship is maintained. By understanding why contractors were brought in, the different levels of contracting, and the leadership role within the contract, you will be able to ensure a successful project.

30 min. 1998 1/2" VHS

Based on the best-selling book, this video will help both seasoned veterans and those new to management recognize that everyone has the potential to grow, and how people respond positively to anyone who focuses on their potential greatness. Using a dramatic storyline and humour, it teaches managers the five basic principles for managing employees with respect and compassion. It will also encourage managers to think about their roles as coaches, motivators, and leaders. 

13 min. 1/2" VHS

A Generation Xer is someone born between the mid 60's and the mid 70's, and they are as diverse as a different culture. They have a unique set of characteristics and bring to work a completely different set of ideals. Generation Xer's are very secure, and tend to focus on their skills rather than job security. This video will provide valuable information about what makes them tick, and more importantly, how to manage them for optimum results.

28 min. 2006 1/2" VHS & DVD

This program tackles the complexities of effectively managing a multi-age workforce. It also provides insights and strategies that will minimize generational conflict, promote respect, and strengthen communication and collaboration to make any workplace more productive.

16 min. 1/2" VHS

Virtual teams coming together by technology are increasing, and these people have to be managed differently. Because of the distance, you have to learn to manage the output rather than the people. This video identifies the characteristics of virtual teams, and some particular challenges facing their team leaders and managers. You will learn about the different types of virtual teams and how to manage the cultural differences that will come up, to avoid misunderstandings and conflicts.

17 min. 1981 1/2" VHS

This video can be used in a wide variety of management training and development programs. It contains the following key areas: open-channel communication, group dynamics, and employee involvement in group goal setting and decision making. These can be developed individually or collectively according to the specific training application.

24 min. 1994 1/2" VHS

It is estimated that the average manager appends 1 out of 5 workdays dealing with Office Politics and the repercussions from negative Office Politics run into the billions of dollars a year. This program, starring Harry Anderson, shows you what to look and listen for and what to do about it. Using hilarious examples from the mythical R.E.D. Inc - World's Worst Company - you'll learn the warning signs. It illustrates how rumours begin and where they can lead.

22 min. 2994 1/2" VHS & DVD

Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities. This program presents four strategies that will help new supervisors navigate their changing relationships and prepare for the most difficult situations they're likely to encounter as they assume their new role.

1990 1/2" VHS
Volume 1 - 58 min.
Volume 2 - 79 min.

Project management is one of the most important career skills you can develop. This program explores the necessity of: technical skills (to plan and organize your project), people skills (to get your team working as a unit), and tracking skills (to keep projects on the critical path to completion).

14 min. 2001 1/2" VHS

Absenteeism is any leave not arranged in advance by the employee. It is a costly issue for all organizations. Once you understand the problem, the reasons for the absenteeism, and how it impacts the organization financially, there are some steps you can take to help minimize it. The program describes 7 simple rules that will create an exciting, rewarding, and challenging workplace and by following these rules you should be able to provide a work environment that your employees will enjoy.

20 min. 2004 DVD

This training program, featuring Dennis Franz, star of NYPD Blue, dramatizes the story of a manager who learns the value of feedback. It shows how positive reinforcement can enable managers and supervisors to motivate even the most difficult employees to do their best. It covers how to: Establish a positive working environment, Measure performance and give encouraging feedback and Plan "spontaneous recognition".

26 min. 1994 1/2" VHS

This video discusses how quality-centered management requires that employees be involved in decision-making, that they maintain a customer focus, and that they look continuously for opportunities for improvement. The influence-style management is discussed in detail and how the demands of quality-centered management and changing expectations in the workplace have made once optional relationship behaviours essential supervisory skills. Also discussed is the fact that changing relationships requires time, both for you and your employees.

1990 1/2" VHS
Volume 1 - 99 min.
Volume 2 - 89 min.

This two volume video program is a helpful guide to the team-building process. Topics include building and managing a winning team, creating a motivating environment, and developing goals and strategies.

20 min. 1986 1/2" VHS

This video shows how to conduct effective yet compassionate termination meetings while staying in control. Planning and conducting the meeting using a five-step procedure is discussed, as well as, handling different employee reactions to termination.

40 min. 1992 1/2" VHS

A decade ago, "IN SEARCH OF EXCELLENCE", Tom Peters defined a management philosophy for the 80's. Now, he declares the 90's the decade of non-conformism, and redefines the rule for success. Tom thinks most of what he said about customer services over the past ten years is wrong. Rule #1 - there are no rules.

187 min. 1992 1/2" VHS

You can gain a working knowledge of the principles of "Total Quality Management" with this video. You'll learn the most effective ways to monitor your customers and then incorporate the results into your people's daily activities. You'll not only get new ideas, but you'll have a clear direction of how to implement them in your organization.

120 min. 1987 1/2" VHS

Focusing on the "person" inside the "manager", this program addresses the trade-offs that must constantly be made in balancing management and family life. Topics reviewed include: Family and organizational pressures, relocation, travel, and other self-development advice.

15 min. 1/2" VHS

"Heavy lifting is out and brains are in". Today you need a higher level of knowledge than ever before and companies are learning to value the new knowledge of their people. This video will explain the basics of "knowledge management" and give clear examples of how it will help organizational success. You will learn that companies will be trying to identify how they will find the right knowledge for the future, rather than the right employee. Human capital and intellectual capital are becoming a driving force for many companies, and the future will probably bring a knowledge explosion to the surface.